Privacy Policy

What information do we collect?

We collect information from you when you send an email from our webpage, send a text message or contact us via telephone or fill out a contact form.

When filling in our contact form, you will be asked to enter your: first name, last name, e-mail address, property address, task and date required to complete the tasks.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalise your experience (your information helps us to better respond to your individual needs)

• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

• To process payment of jobs

• Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To administer a contest, promotion, survey or other site feature

• To send periodic emails

• The email address you provide upon contact may be used to send you information and updates pertaining to you booking, in addition to receiving occasional company news, updates, related product or service information, etc.

 

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.  All emails are password protected.  Data is restricted to a client's surname, address and telephone number for the purposes of invoicing and receiving payment.  Bank details are not visible when a direct BACS payment is made to a First Direct account for payment of services.  Invoices are stored electronically for a maximum of seven years, after which time the data will automatically be destroyed.  Should you wish to have your data removed immediately, please contact us and we will do this for you. 

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Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).

We use cookies to help us to understand and save your preferences for future visits and keep track of advertisements.

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Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

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Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

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Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

 

Wix

As this is a WIX website, Wix are a third party host.  To read how they use your data, please click below:

https://www.wix.com/about/privacy  

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Your Consent

By using our site, you consent to our privacy policy.

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Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 24.05.2018