By instructing Dan The Handyman you accept that you have read and understood the following Terms & Conditions and consent to be bound by their content. For the purpose of these terms ‘us’ ‘we’ ‘our’ shall mean Dan The Handyman, ‘you’ ‘your’ ‘Client’ shall mean the person instructing us to provide our services. ‘Handyman’ or ‘Engineer’ shall mean the individual/s carrying out the service on site.
1. Basis of the Agreement
Dan The Handyman hereby consents to supply goods and to provide services to the Client and the Client consents to pay the price in accordance with these terms and conditions.
Dan The Handyman may employ subcontractors to carry out any part of their obligations under this agreement at their sole discretion and may assign its rights and obligations under this agreement to any other party.
The Client may not assign their rights and obligations under this agreement without written consent of Dan The Handyman.
2. The Client
The Client warrants that he/she is either the owner of the premises at which the services will take place and is entitled to commission the services without the consent of any third party, or otherwise has the necessary authorisation in place for the services to be carried out.
By commissioning Dan The Handyman the Client confirms they have obtained any necessary permissions and/or licences required for the services to be carried out.
The Client is expected to provide electrical power, running water and toilet facilities where reasonably possible.
3. Cancellations & Postponements
Providing you cancel or postpone your appointment before 5pm, on or before the previous working day to the scheduled appointment, then no labour charges will apply. If you cancel or postpone after this time, or are not able to grant access to our Handyman (if they attend within the agreed time frames) then an administration charge equivalent to 30 minutes labour at the prevailing rate will be applied. Where cancellation or postponement is made due to inclement weather, this charge shall be waived with mutual agreement with Dan The Handyman.
Dan The Handyman may need to postpone a booked appointment due to reasons beyond our control. In these instances we will re-schedule the appointment as soon as conveniently possible for both parties.
Dan The Handyman shall not be held liable for any costs claimed by the Client in respect of the non attendance or late attendance on site of the Handyman, or for the late or non delivery of materials, or materials/goods which are faulty or incorrectly supplied. Should Dan The Handyman arrive on site and materials supplied by a third party not be appropriate/correct according to the Client’s requirements, an administration charge equivalent to 60 minutes labour at the prevailing rate will apply and a rebooking will be scheduled at a mutually convenient time once materials have been resupplied.
4. Labour Rates and Charges
Dan The Handyman charges labour in hourly increments at the prevailing rates, quoted at the time of booking, with a minimum charge of one hour’s labour. Occasionally it may be required that a client obtains a fixed rate for a job. Please note that in these instances if a job initially takes longer than quoted than additional charges will apply. Any differences in quotations will be clarified with the Client before work continues.
Any applicable charges for materials, materials delivery, parking, congestion, waste disposal are charged additionally unless prior agreement is made between Dan The Handyman and the Client.
In the event of a bill-paying Client being absent when there is further chargeable work required, we will endeavour to contact the Client and obtain written permission (via email) prior to conducting any further work.
If a Client is non-contactable our Handyman will only continue with works if we have prior authorisation from the Client, or if it is not safe/feasible to halt urgent works at that point.
If the Client requires Dan The Handyman to store materials then a standard charge of £2 per 24 hours will apply.
5. Parts
Handymen carry some van stock, but we cannot guarantee they will be carrying specific part/s required unless a Client provides comprehensive details and pays a deposit in advance for an hour’s labour and the cost of the parts in full upfront. In this instance part details and initial fault diagnosis are the Client’s liability.
Should The Handyman be unable to fit Client supplied or Client recommended parts, or the Client refuses to have Dan The Handyman supplied parts (previously accepted as required) fitted, the return of parts carries a re-stocking charge of up to 30%, providing the parts can be returned without penalty to Dan The Handyman, otherwise up to 100% of the charges may be retained.
Dan The Handyman charges labour time (capped at 1 hour) to collect parts. If our Handyman needs to leave site to collect parts the Client must pay a deposit for the labour up until that point (minimum 1 hour) and the full price of parts upfront. Dan The Handyman will not pay for additional parts upfront and then await reimbursement from the Client.
6. Payment for Services
Payment for goods & services provided by Dan The Handyman are due immediately upon completion of each visit by cash before departure of Dan The Handyman. Unfortunately we cannot accept private cheques or payment in foreign currency. Currently we do not have the facilities to accept credit cards.
With advanced agreement we may also accept payment via BACS transfer. Where a job will be completed over more than one working day, 50% of the total job cost is payable at the end of the first day with the remaining 50% to be paid upon completion of the job. Alternatively a day rate payment may be paid at the end of each day subject to prior agreement with Dan The Handyman.
Certificates and documentation cannot be issued to the Client until payment has been received by Dan The Handyman in full for the services provided.
Dan The Handyman reserves the right to increase the price of work if; the costs to The Handyman of supplying the goods and services increase due to any factor beyond the control of Dan The Handyman, the Client changes the specification, the Client consents to any change in specification proposed by Dan The Handyman, goods or services are required by the Client with exceptional urgency, the Client or third party causes a delay or the Client fails to provide Dan The Handyman with adequate accurate information or facilities. Where a deadline is imposed by the Client, Dan The Handyman reserves the right to add additional charges to pay subcontractors to finish the job in the time given. In this instance, the Client agrees to pay Dan The Handyman the additional labour rate to be agreed in advance. Where a job overruns a deadline, the Client agrees that further works will be completed at a standard hourly charge to be agreed with the Client at the end of the deadline with Dan The Handyman estimating the outstanding time required to complete the job. If this is not acceptable to the Client then at this stage they have the right to hire another contractor to complete the job and the time after the deadline shall be treated as a separate job.
Photographic evidence may be obtained at the end of each and every job to prove completion and quality of work and additionally images may be used on the website. If the Client does not wish for these images to be published, please notify the Handyman.
In the unlikely event that the Client is unhappy with services provided (such as furniture assembly), Dan The Handyman reserves the right to inspect a job with an independent witness and compare photographic evidence. Where ever possible, The Handyman will return to rectify a job at his own expense but will not be liable to pay for an alternative contractor if the customer chooses to employ someone else to rectify the job. In the very unlikely event that any damage is caused during the job, The Handyman will notify the Client immediately and take all reasonable steps to ensure this is rectified. Clients will be expected to inspect work before payment is received; it is viewed that the making of payment to The Handyman confirms satisfaction with the job. Where a piece of furniture cannot be fitted due to manufacturing fault, the Handyman will advise the Client and it is the Client's responsibility to follow up with the supplier and time will be charged per hour to return when replacement furniture is received from the supplir. The Client may or may not wish to persue the manufacturer for the additional costs involved and The Handyman is happy to supply an invoice to this fact.
7. Failure to Pay for Goods and Services
If a Client fails to make any payment when it falls due, Dan The Handyman reserves the right to;
– Charge the Client statutory interest rates on the amount unpaid.
– Charge the Client for all reasonable costs and expenses (including legal costs and costs of any third party debt recovery service) incurred by Dan The Handyman in the collection of any overdue amounts.
– Refuse to deliver or install any balance of goods or services, or guarantee any hitherto provided goods or services until payment is made in full.
– Recover materials purchased for, or on behalf of the Client. The Client accepts these materials remain the property of Dan The Handyman until payment of any outstanding amounts have been received. In the event of dispute, the Client consents to allow access to the property to a company representative to retrieve all materials that remain the property of Dan The Handyman.
Dan The Handyman is happy to provide invoices for businesses and individuals, however, payment is due within the time-scales stated in these terms and conditions.
8. Limitation of liability
Dan The Handyman does not accept liability for any injury to persons, domestic animals, livestock or birds, or any loss or damage to property or goods, unless due to our negligence. The Client must notify Dan The Handyman of this damage, injury or loss in writing within 7 days of the incident.
Dan The Handyman shall not be held liable for any indirect or consequential loss, damage, cost or expense of any kind however caused, including without limitation any loss of income or profits.
Dan The Handyman does not provide qualified telephone advice and does not accept liability for advice which the Client may claim to have received by telephone.
Where a specific risk has been identified by Dan The Handyman and the Client advised, Dan The Handyman shall not be liable for such risk or event and the Client consents to bear such risk.
Dan The Handyman will not be liable for any delay to the provision of goods and services due to force majeure or any other event beyond its reasonable control.
Dan The Handyman may terminate an agreement with a Client if the Client; becomes bankrupt, commits a material breach of their agreement, refuses to take delivery of goods, refuses to allow Dan The Handyman to provide services at the time and date agreed, defaults in paying the price or any part of it.
In the event of a suspension Dan The Handyman can demand to receive payment in advance of any part of the price as a condition of recommencing the work.
Dan The Handyman may terminate an agreement at its discretion at any time via notice in writing to the Client. Upon termination of this agreement the Client consents to pay Dan The Handyman all outstanding charges including goods supplied and any cancellation charges payable to Dan The Handyman’s suppliers and sub-contractors.